Refund policy

Last Updated: August 2, 2026

These Terms and Conditions govern all purchases made through the VOWNER website (the “Site”). As used in these Terms and Conditions, “we,” “us,” or “our” refers to VOWNER. By using the Site to purchase products and services, you agree to be bound by these terms and conditions.

Order Change or Cancellation

You may request to change or cancel your order within 24 hours of placement by contacting us at support@vowner.com.

Once an order has been processed, packaged, or handed over to the carrier, it cannot be canceled or modified. If you wish to cancel after shipment, the order will be processed under our standard Return Policy, and return shipping fees may apply.

30-Day Return Window

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility Requirements:
To be eligible for a return, your item must be in new, unused, and resalable condition. For assembled furniture, items must be completely disassembled and securely packed in their original packaging with all included parts, hardware, tools, and assembly instructions. You will also need the receipt or proof of purchase.

How to Start a Return:
To initiate a return, please contact us at support@vowner.com. If your return is accepted, we will provide you with a return shipping label, the authorized warehouse return address, and detailed shipping instructions.

Please note: Items sent back to us without first requesting a return will not be accepted.

Return Shipping Fees

  • Customer Responsibility: Unless the return is due to a manufacturing defect or verified shipping damage, customers are responsible for all return shipping costs.

  • Deduction from Refund: Return shipping fees will be deducted from your final refund amount. Original shipping charges are non-refundable.

Damaged, Defective, or Incorrect Items

Please inspect your shipment immediately upon delivery.

If your item is defective, damaged in transit, or if you receive the wrong product, you MUST contact customer support at support@vowner.com within 3 business days of delivery.

Please include clear photos or videos of the issue, the outer box, and the shipping label. Upon evaluation, we will promptly send replacement parts, issue an exchange, or arrange an appropriate resolution at no extra cost to you.

Non-Returnable Items & Exceptions

The following items are final sale and cannot be returned:

  • Clearance sales, final sale items, or gift cards.

  • Custom, special-order, or personalized products.

  • Products damaged due to improper assembly, unauthorized modifications, or misuse.

  • Perishable goods, personal care items, or hazardous materials/flammable liquids.

Please reach out to us if you have questions or concerns about your specific item prior to purchasing.

Exchanges

The fastest way to ensure you get the product you want is to return the item you have. Once your return is accepted, you can make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification. As above, your item must be in its original, unused condition, completely disassembled, with all tags and original packaging included. Proof of purchase is required.

Refunds

We will notify you once we’ve received and inspected your returned item at our warehouse.

  • Approval: If approved, your refund will be automatically processed back to your original payment method within 7–10 business days (minus applicable return shipping fees).

  • Processing Time: Please remember that your bank or credit card company may require additional time to post the refund to your account.

  • Inquiries: If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at support@vowner.com.