Shipping policy

Last Updated: September 7, 2026

At VOWNER, we strive to deliver your order as quickly and seamlessly as possible. This Shipping Policy outlines our shipping methods, processing times, and delivery details for all purchases made on our website.

Order Processing & Handling

Processing Time: Orders are processed and prepared for shipment within 1–2 business days (Monday through Friday, excluding public holidays).
Order Cut-Off Time: Orders placed after 12:00 PM (EST) will begin processing on the following business day.
Tracking & Confirmation: Once your order ships, you will receive a Shipping Confirmation email containing your tracking link. Please allow up to 24–48 hours for tracking updates to populate.

Shipping Destinations, Rates & Transit Times

We proudly ship to the Contiguous United States, the United Kingdom, and select European Union countries.

Destination Region	Shipping Method	Estimated Transit Time	Shipping Cost
Contiguous U.S.	Standard Ground (FedEx / UPS)	3–7 Business Days	FREE
United Kingdom (UK)	International Express / Standard	5–10 Business Days	FREE
European Union (EU)	International Express / Standard	5–10 Business Days	FREE

Note: Transit times are estimates provided by carriers and do not include customs clearance delays.

Customs, Duties, Taxes & VAT (UK & EU Orders)

VAT & Import Duties: For orders shipped to the UK and European Union, applicable Value Added Tax (VAT), customs duties, and import fees will be calculated and displayed during checkout.
DDP (Delivered Duty Paid): Where applicable, taxes and duties are collected at checkout so your package passes through customs without extra fees upon arrival. If DDP is unavailable for your specific region, the recipient is responsible for any local customs fees, taxes, or clearance charges required by local authorities.

Delivery Coverage & Restrictions

U.S. Address Restrictions: We do not ship to Alaska, Hawaii, Puerto Rico, P.O. Boxes, or APO/FPO addresses due to carrier size limits for furniture.
UK Remote Areas: Shipments to the UK Channel Islands, Isle of Man, or Northern Ireland may incur extended transit times and additional freight surcharges.
EU Regional Coverage: We ship to most mainland EU countries. If your shipping address is in an island territory or restricted postal zone, our system will notify you at checkout.

Multi-Box Shipments

To prevent damage during transit, larger furniture items (such as wardrobes, armoires, or vanity sets) may be divided and shipped in multiple boxes. Individual packages may occasionally arrive on different days depending on carrier logistics. Please refer to your tracking link for individual box updates.

Address Changes & Order Modifications

If you need to update your delivery address, please contact support@vowner.com within 24 hours of order placement. Once a package has been dispatched or entered customs processing, address modifications cannot be guaranteed, and re-routing fees may apply.

Damaged, Missing, or Delayed Packages

Damaged Items: Please inspect your shipment immediately upon arrival. If any package arrives visibly damaged, take clear photos of the packaging and items, and notify us at support@vowner.com within 3 business days of delivery.
Missing Items: If your tracking status shows "Delivered" but you have not received your package, please check around your residence and consult household members or neighbors before contacting support to initiate a carrier claim.